The Guidance team at FHA was launched after the first of the year, after the second staff retreat at FFMC. The team consists of those that are involved in FFMC. The two clinics share a practice manager, Jim Byrnes and we also have someone cross clinics responsible for clinical processes, Kaye Palmer. That is great for continuity, they have a direct connection to the learning in Ferndale. We have a couple of doctors - Berdi Safford and Dave Lynch, and we also have a few of the clinic's staff. One from the front office - Nicole Leveck, one from nursing - Rhonda Hogue, and one from the business office - Jody Amos. We also have on board a practice manager from another site to try and build in spread for the next FCN clinic. A great mix!
Cindy has done an exceptional job of 'Manning' the ship (couldn't resist). She took us through the process of forming team agreements and we've done some orientation to the P2 project to help newcomers feel more comfortable with what this is all about. We have set the clinic goals and are now in process of setting up their first staff retreat for April 26th. The staff members are energetic and engaged!
The FHA team has decided to adopt the same goals as FFMC and in fact they beleive they will become FCN wide, with one exception. They wanted a change to the first goal to reference that the methods to provide the care will reflect the patients wants. FFMC have updated their goals to reflect the change as their guidance team is a subset of the FHA team. So their goals are as follows:
- FCN will provide patients the health care they need at the time that they want and need in the way they find most helpful.
- FCN will provide pre-planned chronic illness care as a pro-active knowledgeable health care team interacting with our patients who are as active and informed managers of their chronic conditions as they desire to be.
- FCN will be the workplace of choice for our physicians and staff because of our high satisfaction with work and our high patient satisfaction.
- FCN will be a highly efficient office that does not waste the time and money of our staff and patients.
They are slowly going to be introducing these goals to staff. They intend to take the first goal and post it in the lunch are where there is high staff traffic. There will also be an effort made to start the 'right' conversations around change and what healthcare could look like.
Stay tuned....
