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Saturday, July 13, 2002
> Subscriptions.
.... A picture named aplicon.jpg
General subscription capability will increase readership and feedback. I am looking for the ability for PeaceHealth employeesand HInet FCA users to subscribe to RSS feeds. Do we have that capability somewhere in our arsenal of web tools? This would allow us to dramatically limit the number of people who need Radio and increase the number of people who can listen in to the conversations and comment (without posting).

Yes Marc. We do. ... I am not certain about the actual software on a PC, but I am sure it is there, and probably for free. Click on the image and you will be refered to Ranchero.coms free rss newsreader.
> Systems Dynamics Model, RWJF National Advisory Committee's comment.
The "systems dynamics model" that you have built with two consultants is a breakthrough.  This model would be of help to every Pursuing Perfection site, and gives a new tool to the industry for exploration of the "business case for improvement."
> Of Islands and Bridges? The "Chasm" needs a matching metaphor..

How do we begin to see more clearly the importance of connections?

What mental models and physical models can help us see the connections and the connected actions that can link the parts and pieces of health care?

The Chasm report challenges us to focus on the separations and the need for linkages. The ten simple rules or ideas essential for crossing the chasm include: cooperation among clinicians, knowledge is shared and information flows freely, care is based on continuous healing relationships, the patient is the source of control, safety is a property of the system, transparency is necessary, needs are anticipated, and waste is continuously decreased.

Simple yet compelling metaphors are needed. Bridges may be such a simple strong image that can help us change the culture to focus on the gaps and barriers that prevent the system from working on the patient's behalf. These same gaps constantly frustrate and demoralize health care workers. Can we begin to see ourselves and our organizations as islands that the patient must get to and from? Our patients may be swimming in cold water between our islands. If we can see ourselves as islands then we may be able to begin to see the bridges, or land fills, or boats that can connect the patient to us and each of us to the other island that patients must navigate to and from. I believe that the patient frequently must carry the cargo from island to island, since it does not reliably get across the gulf or chasm consistently in any other way. How shall we assist our patients as the journey from our island to other islands?

> General subscription capability will increase readership and feedback..

I am looking for the ability for PeaceHealth employeesand HInet  users to subscribe to RSS feeds. Do we have that capability somewhere in our arsenal of web tools? This would allow us to dramatically limit the number of people who need Radio and increase the number of people who can listen in to the conversations and comment (without posting).

We know what would be required with MicroSoft products to get this capability.

I believe that following the Pursuing Perfection community and their communication across the community and the corporation will be enhanced by this "subscription" capability.

> Presentation to Whatcom Coalition for Health Communites.

Today I made a presentation on Pursuing Perfection to the Whatcom Coalition for Health Communites. It was well recieved. I made 3 key points:

1) It is about SYSTEMS, specifically Complex Adaptive Systems. This is the new paradigm. The essential shift in perspective from parts to connections, from mechanical systems to adaptive systems.

2) PATIENTS must be at the center, of everything. This is the key to the successful design of a system of care that works and that can be funded.

3) COOPERATION among clinicians (teams, leadership) is the real frontier. Healthcare cannot be improved in any substantial way until we develop competencies in cooperating on the patients behalf to build the systems they need.

I gave everyone Berwick's Users' Manual to the Chasm Report and Plesk's appendix on Complex Adaptive Systems. I talked from this graphic of our project.

There was much discussion of "social capital" or the lack there of. More later.

 


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