A recent Pursuing Perfection (P2) staff meeting began with a request that each person name two successes. As the stories were shared, the energy of the team built. All realized that although much was still to be done, much has already been accomplished. Everyone had experienced successes, here are just a few:
- A palpable change in the morale and climate of one pilot site was described as a change in greeting from a dread-filled question "What do you want?" to an enthusiastic and pleasant "What can I do for you?"
- Diabetic educators report that several formerly non-compliant patients had been able to lower their Hemoglobin A1c levels
- Spread is already occurring to include Hoagland pharmacy who will work with the Clinical Care Specialists and even accompany them on certain home visits to patients with complicated medication profiles
- The Shared Care Plan is beginning its rollout, with positive responses to those who see it for the first time even without prior involvement in P2
- Collaboration is making things happen that couldn't otherwise occur, such as North Cascade Cardiology's Mary Woodmansee's efforts to supply source data for the Systems Dynamic Modelling
- Even prior to a formal rollout, the patientpowered.org website is having a positive effect. A pilot site reports a patient who hadn't been seen in 18 months had decreased a Hemoglobin A1c levels and was proving to be quite a cheerleader of the web resources at a recent group visit
- A deeper, applied understanding of the real meaning of 'continuous healing relationships' has been achieved
- Cambridge MA group is excited about the Shared Care Plan
- Pursuing Perfection Participants across the nation are proposing a demonstration project with CMS
- A recent meeting with the Senior VP of Marketing for IDX showed promise for needed funcitonality for SNF MDS reporting and receipt of Pharmacy fill data
- An Audio and Video server for our Radio Community is in the works
- UpToDate is now avialable to HInet and PeaceHealth providers (this is a web based subsciription reference resource that Dr Jim Reinertson mentioned during the February 2002 site visit for the RWJF Grant application)
- SJH patient advisory council is creating enthusiasm for patients and hospital staff around creation of a patient centered care environment. It is changing beliefs that say 'nothing will be done' through feeback based actions and collaborative thinking
- IT and administrative staff are understanding that no one is more than three steps removed from patient care, including them!
- SeaMar is doing real time entry into the diabetes registry, providers and support staff are fully engaged
- A staffer at a pilot site report that 'patient centered' was just a phrase the last few months, now she 'gets it'
- Nicole, the intern, did a great job interviewing staff at NCC
- Attendance at the Joslin community form (~200) and CME (68) were terrific! We are making a difference by providing access to needed informaiton.
- 9 community trainers came out of the most recent Joslin Diabetes visit.
- Heather did a fantastic job of pulling together the film crew and Joslin Team visit schedules and all the associated resources! THANKS!
