If healthcare is more complex that most other business, then leaders in health care need these ten qualities in spades.

Carolyn Turkovich forwared an e-mail From: Patricia M Milton

[mailto:PatriciaMilton@interactionassociates.com]

Sent: Wednesday, June 26, 2002 4:08 PM

To: Turkovich, Carolyn

Subject: Wanted: Ten Critical Skills for Leaders

Dear Carolyn,

The Conference Board's recent research study, *Developing Business

Leaders for 2010*, outlines ten leadership qualities that will

make leaders successful in the year 2010. In brief, they are:

1. Cognitive ability

2. Strategic thinking skills

3. Analytical ability

4. The ability to make sound decisions in an environment of

complexity and ambiguity

5. Personal and organizational communication skills

6. Influence and persuasion

7. The ability to manage in an environment of diversity

8. The ability to delegate tasks and responsibilities to others,

while managing risks

9. The ability to identify, attract, develop and retain talent

10. Personal adaptability

Right now, Interaction Associates' leadership development programs

are developing many of these key competencies in leaders at companies

like America OnLine, Fidelity Investments, Kaiser Permanente, Cox

Communications, and GE Capital. Find out more about our Leadership

Development programs by clicking on the link below:

http://www.interactionassociates.com/html/leadership.html