Here are three new documents on Idealized Design of Clinical Office Practice. Each is well worth the time to read, study, and then implement the ideas and suggestions contained in them.
Microsystems in Healthcare: The Essential Building Blocks of High Performing Systems (Exec. Summary for Health Care Leaders. (PDF file format)
Clinical Microsystems Action Guide (PDF file format)
Putting the Pieces Together--a complete primary care system redesign (PowerPoint file format)
Be patient all three are large files and will take some time to down load. The first two documents are from Dartmouth, the thrid is from Alaska Native Medical Center, an internationally recognized leader in implementation of these innovations. Happy reading. What you learn will prove to be critically important to your business and your persoanl satisfaction with medicine.