I am trying to listen to some of my stakeholders and create a concise report so that they can keep up to date on our progress. Here is my first attempt: Marc's September Report. Do feel free to give feedback to me so that I can improve it.
Dr. Bertha Safford and Dr. John Hruby told an inspiring story about the teamwork that is developing in their Ferndale office. It is a real story of commitment and enthusiasm amid the press of a busy office. I will ask them to put their own story in electronic ink and get it out here for you to hear also. Teamwork, partnerships, collaboration, everyone doing their part across an office, a community, and hopefully a nation--Robert Wood Johnson Foundation's investment and encouragement is paying off from my perspective.
Please read Mary Minniti's comments on Exceptional Partnerships and Results One Patient at a TIme. She tells a compelling story of a collaborative approach to a failed patient promise as well as painting a picture of the amazing progress on several fronts.
Annie Gort's Patient Perspectives on Patient Education tells how patients do understand some of the pressures that weigh upon providers. It also begins to reveal how patients want communication to occur. Stay tuned or participate.
If you have not read Connie Golas' last post on a patient's emergency department experience (A patient's Rewards and Challenges) you will want to.
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