Common Measures

            1. Adverse Drug Events (ADEs) per 1000 doses (Safety)

2. Mortality rates (Effectiveness)

3. Readmissions (Effectiveness)

4. Time to treatment on presentation (Timeliness)

5. Functional status, Quality of Life (Patient centered)

6. Average cost per case (Efficiency)

7. Average length of stay (Efficiency)

8. Hours of diversion per month (Efficiency)

9. Patient satisfaction (Patient centered)

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            1. 3^rd next available appointment (effectiveness)

      2. Total time for a visit (efficiency)

      3. # of patients on a wait list to be assigned a primary care physician (effectiveness)

      4. Percent of patients “highly satisfied” with appointment scheduling (patient centered)

      5. Percent “no show” (efficiency)

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